TABLE OF CONTENTS


Common Questions

1. Why am I not able to download the Salesken App?

If you are unable to download the Salesken App from the Google Play Store, it might be because - 

  1. You have insufficient storage space and you might have to remove unused files or applications on your phone. The Salesken app requires around 20MB of space. 

  2. Your internet connection is slow. Connect to a faster network to download.

  3. The app download is already in progress. In this case, you have to wait for it to finish or cancel the download and start again.

  4. You might need to clear your Play Store cache. 


2. Why am I not able to use my Bluetooth set while making calls?

If the Bluetooth set isn’t connecting while making calls,

  1. Disconnect from Bluetooth and connect again.

  2. Restart your phone.

  3. ‘Forget’ the connection and pair with the device again. This can be done, depending on the type of phone you have, by - 

    1. Searching for ‘Bluetooth’ in your phone ‘Settings’.

    2. Tapping on the <icon> icon next to the device name.

    3. Tapping on the ‘Forget’ or ‘Unpair’ button, depending on the type of phone.

    4. Pairing with the same device again.


3. Why do I hear a loud beep when calls get disconnected?

If the app emits a loud beep after disconnecting from a call through Salesken, kindly email our customer service and we will look into it right away.


4. Why do I see a blank loading screen in the app?

If you come across a blank screen in the app or if it seems to take too long to load, you may - 

  1. Close the Salesken app, kill it, and start it again.

  2. Log out of the account and log in again after a few minutes.

  3. If the problem still persists, kindly contact our customer service and we will look into it right away.


5. What can I do when I encounter a 404 error?

When you see a ‘404’ error displayed across your screen while viewing or clicking on something in the app, kindly contact our customer service and we will look into it right away.


Questions About Accounts

1. Why am I not able to login?

If you are a new user, make sure that you have entered the OTP you received from Salesken and verified your device. 

If you are still unable to log in or if you are an existing user, your user id or password may be wrong. In case you’ve forgotten your password, click on the ‘Forgot Password’ link and simply follow the instructions.


2. How do I change my registered email id?

If you’d like to change your registered email address, contact our customer service and we will do it for you. Make sure to include your account holder’s name, your old registered email, and the new one you’d like in the body of your email.


3. How do I change my registered phone number?

If you’d like to change your registered phone number, contact our customer service and we will do it for you. Make sure to include your old registered phone number and the new one you’d like in the body of your email.


4. What can I do if my registered phone number is not the same as my mobile phone number?

If your registered phone number is not the same as your mobile number, you will not be able to place calls through the app. If you’d like to change your registered number, contact our customer service and we will do it for you.


Questions About Calls


When Calling Through the App Mode

1. Why can’t I hear the lead speaking?

Your internet connection may be slow. Switch to a faster connection. We also recommend that you switch to calling using our ‘Phone’ mode in these cases, so the call is placed via phone network. 

2. Why is the lead unable to hear me?

Your internet connection may be slow. Switch to a faster connection. We also recommend that you switch to calling using our ‘Phone’ mode.

3. Why is my call not connecting?

Your internet connection may be slow. Switch to a faster connection. We also recommend that you switch to calling using our ‘Phone’ mode.

4. Why do I see 'SIP Credentials not Valid' messages when I try to call?

If you come across SIP related messages, it means that your internet connection is fluctuating. Connect to a more stable supply. If the problem persists, kindly contact our customer service and we will look into it right away. 

When Calling Through the Phone Mode

1. Why haven't I received a patch-through call on dialing?

If you tried to initiate a call and haven’t received a patch-through call in more than 5 minutes, your mobile network may possibly have issues. Please try again after a couple of minutes.

2. Why can't I hear the customer speaking?

You may be experiencing mobile network issues. Please try again after a few minutes.

3. Why do I hear myself speaking?

This issue usually occurs if you’re on a call in speaker mode. Kindly switch to normal phone mode or connect to earphones for better call clarity.

4. While making a call, what can I do if I receive automated voice messages such as 'Application Error' or ‘Number is invalid’?

If you receive voice messages like these while making calls, kindly contact our customer service and we will look into it right away. 


Questions About Salesforce

1. Why are my calls not reflecting in Salesforce?

If your calls are not in your Salesforce account, kindly contact our customer service and we will look into it right away.

2. Why am I not able to see my Salesforce contacts in the Salesken app?

If you are unable to see your Salesforce contact in the app, kindly contact our customer service and we will look into it right away.

3. Why am I not seeing my Salesforce leads in the Salesken app?

If you are unable to see your Salesforce leads in the app, kindly contact our customer service and we will look into it right away.

4. Why are my leads not reflecting in Salesforce after finishing a call through the Salesken app?

If your leads are not reflecting in your Salesforce account, please wait for a few minutes. If the problem persists, kindly contact our customer service and we will look into it right away.

5. Why are my scheduled follow-up calls not marked in Salesforce?

If your follow-up calls are not reflected in your Salesforce account, kindly contact our customer service and we will look into it right away.


Questions About Tasks And Leads

1. Why am I not able to call a lead by just tapping on them?

If you are unable to call a lead by directly tapping on them, it may be because - 

  1. The lead details may be wrong and the contact number needs to be verified for accuracy.

  2. Your internet connection is down. Check if your phone is connected to the internet and it is not slow. To check if your internet connection is working, go to your phone browser, type ‘www.salesken.ai’ and check if the web page loads. 

  3. If the problem persists, kindly contact our customer service and we will look into it right away.


2. Why am I unable to see recent and completed tasks?

If you are not able to see recent and completed tasks, log out of your account, and log in again. If the problem persists, kindly contact our customer service and we will look into it right away.


3. Why am I not able to see follow-up calls in the Recent Tasks tab?

If you are not able to see follow-up calls in Recent Tasks, kindly contact our customer service and we will look into it right away.